IT Support Manager - Cape Town Region
Responsibilities: Oversee and support the IT team and Client Liaison Managers, ensuring the timely and accurate delivery of daily requirements. Manage all administration of the IT Department. Oversee and schedule technicians for installations and site visits. Monitor stock distribution and ensure only required equipment leaves the department. Ensure regular maintenance of data rooms and node rooms. Manage reports logged by technicians and attend to reported faults efficiently. Supervise and ensure completion of assigned tasks by the Desktop Support Technician. Ensure timely and efficient delivery of IT support services. Oversee administrative tasks for Client Liaison Managers. Analyze business needs and recommend technical solutions. Manage network equipment stock levels. Manage Google Suite and its components when required. Identify opportunities for improvement in IT support processes. Draft, review, and implement IT policies and procedures. Oversee and manage the sales team in all administrative processes in the IT department. Requirements: Grade 12. Bachelors Degree in Information Technology or equivalent advantage. Proven experience in a similar role. Organizational and administration skills. Commercial environment experience, including developing and implementing effective work processes. Project Management experience. Technical Proficiency: In-depth knowledge of IT systems, networks, and infrastructure. Ability to troubleshoot complex technical issues. Strong leadership and management capabilities. Excellent communication skills for technical and non-technical stakeholders. Proactive approach to anticipate potential issues. Establish and maintain positive relationships with internal and external clients. Proactive approach. Adaptability and Flexibility. Clear health record. Clear criminal record. Clear credit record. Contactable references.
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