It Support Manager Centurion - Centurion
NCLC
A leading retailer in the FMCG sector is looking for an IT Support Manager at their Distribution Centre in Centurion Efficient day to day running of the IT Equipment department. Management of daily incidents raised through IT Service Desk on behalf of users within the campus. Ensure all warehouses within the Inland division are performing optimally on all IT equipment based on site specific operational design. Responsible for procurement, administration, issuing, collection, repair and maintenance of all IT equipment. Addressing the common incidents of the IT equipment by implementing the upgrades/new. Managing the IT equipment maintenance costs. Design operational procedures to enhance Supply Chain operations within the park during changing environments. E.g.: peak, riots, volume dips/spikes, pop-up DC's, new site openings etc. Collaborate with all functional departments/cross-functional teams within the campus. Collaborate with DC's and support personnel within the group to formulate best practices. Analyse DC operations performance data to formulate best operating practices. Management of downtime on DC operations/machinery. Management Operational work planning , priority setting and scheduling Operational performance monitoring People and enabling capacity management Manage interfaces with Operations, staffing labour brokers and Buying Resolve escalated operational issues Leadership Staffing decisions up to middle management level Developing others – focus on functional skills – identify needs and source solutions Individual performance management Motivate and discipline team Project development, management, and implementation TERTIARY EDUCATION: Relevant IT qualification or equivalent (desirable) PREVIOUS EXPERIENCE: Minimum of two years in a similar role, Warehouse operations or retail experience. KNOWLEDGE / SKILLS: T the ideal candidate will have knowledge of Distribution Centre operating procedures and experience on the following systems: INFOR wms KNAPP Sortation (desirable) Cognos BI Voice Console SAP Retail MS Office (Excel VBA knowledge is desirable) Microsoft O365 Platform Microsoft Power BI Helix Remedy System Market related
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