CyberPro Consulting is a professional services company servicing the South African, European and Australian markets with a focus on Cloud Enablement, System Integration, Software Development, Web and Mobile Digital Solutions, Database, Business Intelligence and Data Analytics solutions. CyberPro's expertise spans the full range of modern software development, digital and data technologies and vendors, with a focus on Microsoft, AWS and Oracle. We offer the highest quality professional services at competitive rates combined with flexible engagement options ranging from consulting and turnkey options to onsite contractor services. CyberPro's services: 1. AWS and Microsoft Azure 2. Software and System development 3. System integration, Data integration and migration 4. Web and Mobile Digital solutions 5. Business Intelligence, Big Data and Data Analytics 6. Workflow and Robotics Process Automaton 7. System Analysis and Business Analysis 8. DevOps 9. Automation Testing 10. IT Project Management 11. Finance, Risk & Compliance 12. Engineering With over 500 consultants, CyberPro has a 24-year track record with a customer base ranging from enterprise to midsize businesses and particular expertise in: 1. Insurance 2. Banking 3. Wealth and Investments 4. Retail 5. Telecommunication Duties and Responsibilities: · Provide General Desktop Support. · Fast and effective problem resolution. · Monitor Active Directory, Exchange, VMware and SQL infrastructure. · Continually review the IT software/hardware infrastructure to ensure robustness and efficiency. · Diagnose and resolve technical issues · Investigation and implementing automated processes. · Identify system/service bottlenecks and/or single-points-of-failure, and develop solutions to overcome them. · Managing backups and tape rotation (Veeam). · Exchange server mailbox maintenance. · Monitor support queue that consists largely of end-user fault calls. · Identify and ensure technology assets are documented and mapped out correctly. · Ensure maintenance schedules are maintained and contribute to the overall health of the system. · Troubleshoot SQL Server service outages as they occur. · Deploy database change scripts: · Liaise with all company personal regarding IT issues. · Ability to evaluate controls and adhere to controlled technical development lifecycle and ITSM processes. · Setting up and configuring new laptops/desktops. · Ensuring security patches and upgrades are applied and kept up to date. · Completing internal user moves including phones. · Install and configure systems and applications in support of daily operations. Minimum 12 years working experience with the following technologies are required: · Windows 10/11 administration · Windows Server (2012/2022) administration · Active Directory (2012/2022) and group policy administration · Exchange (2016/Online) administration · SQL 2012/2019 (maintenance) · VMware 6/7 (ESX) administration · Switch & Router configurations (Cisco / HP) · Scripting languages (PowerShell) · Experience supporting applications based on .NET/SQL/Visual Studio · Server Hardware (Dell) · Backup Software (Veeam) Competencies in cloud services including M365 / Azure would be advantageous Role Qualifications and Experience: · 12 year's SME support experience. · Bachelor's degree in engineering, computer science, systems analysis, or a related study. · Certification in Microsoft Technologies (MCSE / MCDBA). · Certification in Networking Technologies (CCNA / CCNP). · Thorough understanding and appreciation of enterprise foundation processes (Patch/Backup/Asset/Security Management). · Ability to identify and manage technical risks. · Cybersecurity awareness and working understanding. · Good communication skills and teamwork. · Experience working in a financial services environment is beneficial. · ITIL exposure would be beneficial. · Must have own transport. Apply Now

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