IT SYSTEM ADMINISTRATOR - DURBAN - Durban
The System Administrator is a technical position that requires intermediate knowledge across multiple areas of IT Support & Infrastructure. The System Administrator will be responsible for delivering effective IT Support requirements, to ensure maximum productivity of end users. Key Performance Areas (Any experience in below KPA will be advantageous) Provide On-Site First and Second Level End User Support. Installation, Troubleshooting & Maintenance of the below Hardware: MFP Printers. VOIP Hardware. Networking Hardware (Wired & Wireless). Ability to troubleshoot, diagnose and resolve faults, as logged on the Companies Helpdesk System, escalating to the Head of IT where necessary, quickly, and effectively. Personal Attributes Must be able to work under pressure. Must be able to address multiple calls simultaneously and prioritize accordingly. Must be Self-Motivated and able to work under general supervision, with close attention to detail. Must be a good Team Player as the nature of the role requires comfortable interaction and liaison with Management, Co-Workers, and clients. Ability to produce accurate results within prescribed deadlines. Neatness in work essential. Passion for the IT Industry. Results driven, positive and professional disposition. Client service skills and customer approach. Excellent Interpersonal; verbal and written communication skills. Problem Solving and Troubleshooting skills essential. Excellent time management skills. Positive, confident approach to work and colleagues. Honest and reliable. Self-Motivated. Sober Habits. Driver’s license and own transport essential. Technical Knowledge and Skills Experience and Qualifications Proficient with Windows Desktop Operating Systems (Windows 8 / 8.1/ 10 / 11). Proficient with Windows Server Operating Systems (Windows Server 2008 / 2008R2 / 2012 / 2012R2 2019 / 2022). Proficient with Microsoft Office Applications (2010 / 2013 / 2016 / 2019 / 2022). Proficient with Microsoft 365. Microsoft Office Packages. Intermediate TCP/IP Networking knowledge essential Experience with various Internet Connectivity Mediums essential: 3G / LTE. Experience with Enterprise Antivirus packages essential: ESET Endpoint Protection. Technical experience with Sage 300 Advantageous. Technical experience with Syspro Advantageous. Minimum of 5 years in a Desktop Support / System Administrator role essential.
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