IT Technical Support Team Leader - Menlyn
A leading Financial Services Provider is looking for a Technical Support Team Leader Job Description 1. Lead Technical Support Team • Provide reports to management on call closure status and first line support related matters • Implement processes to ensure calls are closed timeously • Liaise with all necessary stakeholders and provide feedback to business and IT Management • Ensure jiras are dealt with and closed timeously • Assign jiras • Monitoring (e.g. Boardrooms) • Escalation of calls to 3rd line and other Teams. 2. Provide hardware and software support (LAN & WAN) • Install software • Troubleshooting (TCF) • Assemble computer • Repairs & maintenance of hardware & peripherals • Installation & maintenance of cabling • Maintain inventory for software & hardware (TCF) • Desktop patch management 3. Provide 2nd line support to users • Investigate and provide solution (TCF) • Communicate with users on incident logged (TCF) 4. Finance, procurement and asset management • Ensure that end user equipment (e.g. laptops and desktops) are procured timeously • Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure • Works closely with the asset management team to ensure that assets are tracked and managed. Education Requirements Nationals Diploma in IT Technical/Legal Certification A N Experience 5 Years Experience in 2nd and 3rd line of support Team Leader Experience
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