Duties and Responsibilities
- Troubleshoot, test, repair and service personal computers, servers, notebooks and related technical equipment
- Configuring routers, switches, Access Points, Printers, and other related network equipment.
- Provide onsite support and service of infrastructure at clients premises
- Provide Remote support via TeamViewer/Any Desk
- Serve new and existing customers by analysing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
- Manage all on site installation, repair, maintenance and test tasks.
Basic Requirements
- Fluent in Afrikaans and English (Read, Speak and Write)
- Valid Code 08 Drivers license
- Reliable Transport
- Minimum 3 years experience as IT technician.
- Grade 12
Experience in the following is required:
- PC/laptop hardware components as well as troubleshooting them
- Microsoft Operating Systems.
- Microsoft Office Applications (especially Microsoft 365)
- Install and Configure Microsoft Operating Systems (Windows 7, 10 and 11)
- Install and Configure Microsoft Office related software (Office Home & Business, Microsoft 365, etc.)
- Configure basic cloud storage applications (Dropbox, Google Drive, OneDrive)
- Setup basic network configurations (router with DHCP, DNS, NTP, Port Forwarding).
- Basic troubleshooting of a network.
- Install and setup IP printer and related tasks
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