It Technician Midrand - Midrand
Ultra Personnel : Pharmaceutical, Insurance, Engineering
Reference: JHB001023-VM-1 Well known medical supplier based in Midrand is looking for an IT Administrator to join their team. Infrastructure: Coordinate with IT Manager to ensure availability and reliability of servers to meet business demands Ensure physical security, integrity and safety of the server farm Provide 1st & 2nd line technical support to users nationally Oversee back-office administration to ensure proper server/service monitoring and administration, backups and job scheduling according to business needs and ICT best practice standards to ensure availability and accessibility of ICT infrastructure in accordance with service level agreements (SLA's) Perform daily server health checks Continuous Maintenance: Carry out after hours and weekend maintenance on all server/network related upgrades, installations & repairs Schedule downtime and negotiate with vendors to carry out maintenance with the least possible downtime Manage after hour server shutdown & startup IT & non-IT related maintenance Onsite, Telephonic & Remote Support: Provide support to all users in the Group, be it physical or remote support Backups: Proactive reporting of daily backups Daily check of NAS device readiness for backups Reporting: Monitor, report and escalate on server and network capacity thresholds of the ICT infrastructure to ensure availability and accessibility of ICT infrastructure in accordance with SLA's Monitor, report and escalate on any client end issues Mobile Device Support: Support hand held and tablet devices on wireless network Configure and support hand held devices for e-mail delivery Mail for Office 365 Security: Implementation and maintenance of anti-virus software Manage leavers procedure Providing periodic reporting on information security issues Support levels: Share 1st line support with IT Administrator Handle all escalated 2nd line support Handle all 2nd line support across all branches General: Provide technical feedback to team members and management Maintain a clean and viable workspace Ensure Server Rooms neatness at all times Experience required Min 5 Years desktop support and server administration Qualifications Grade 12 is a minimum requirement with a relevant IT Qualification. MCITP will be advantageous. A/N required See Job profile for Hardware and Product Knowledge required Capabilities Knowledge of business technical infrastructure now and future Knowledge of technical products pertaining to business Knowledge of hardware and software requirements and standards Excellent general knowledge of information technology Project related skills and competencies Good client liaison skills Good interpersonal skills Excellent problem solving and analytical skills Monthly plus Basic salary, medical aid, provident fund
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