Our Pet Care Client is currently looking for a Junior Area Manager based in Port Elizabeth The successful candidate will have overall responsibility for the operations and running of 4 stores in Port Elizabeth. Key Responsibilities Ensuring all customers in all stores experience the highest level or service at all times Responding to customer complaints referred by store managers and ensuring timeous resolving. Ensuring individual and overall sales targets are met and exceeded. Fortnightly meetings with store managers to review and drive team performance. Ensuring that the team maintains a high level of up to date product knowledge at all times via in store and supplier training. Coaching, development and motivation of team. Ensure succession plan is in place for all stores, as well as for own role. Conducting performance appraisals/reviews on Store Managers twice a year, managing poor performance and dealing with staff issues that store manager has escalated. Scheduling of staff across all stores ensuring optimum customer service and coverage. Ensuring that the team uses product knowledge to give expert advice to customers on all our products. Ensuring compliance across all stores to company policies and procedures. Ensuring high level of cleanliness and housekeeping in stores and back areas. Ensuring optimum stock management and stock rotation Maintaining Visual management – ensuring merchandise is kept neat and orderly in appearance, and merchandising goods according to guideline principles. Ensuring that promotions and windows are set up according to guidelines and visually appealing. Ensuring that the team follow through on any Marketing requirements. Cash pickups from stores as required. Ensuring that all stores manage admin accurately and timeously including stocktakes, ordering, goods receiving, inter branch transfers, credits and all other necessary transactions. Ensuring the team maintains a high standard of appearance Monitoring what local competitors are doing. Recommending and implementing changes to improve store experience (products, opening hours, promotions etc.) Qualifications and experience Matric/ Grade 12 Must have a Valid SA driver’s license Retail related qualification- advantageous Experience of selling in veterinary shop/pet care shop -advantageous At least 2 years Leadership/Management experience in managing multiple area managers Proven ability to lead and influence a team. Knowledge of HR procedures Passion for people and customer service. Passionate about animals Remuneration: Salary is around R8 000 -R11 500 Benefits include a company car, cellphone and laptop. They're also entitled to study leave and for volunteering at an animal shelter Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful.