Junior Dialler Administrator - Mount Edgecombe
A Dialler administrator is responsible for managing and maintaining The auto/manual dialler system, including its setup, configuration, and Optimization, which must align with business needs and comply with regulatory Standards. They monitor the performance of the dialler system and make necessary Adjustments to enhance its efficiency and productivity. Another part of their role is coordinating with different Departments, such as IT and operations, sometimes even liaising with external Vendors, to troubleshoot technical issues. They are also responsible for Managing call lists, ensuring they are up-to-date and compliant with all rules And regulations relating to telemarketing and call distribution. In addition, They are responsible for analysing and reporting on call centre metrics and the Effectiveness of different dialler strategies. Requirements: • Grade 12 Months experience in working on predictive and manual dialler systems (VICIDIAL) Dial proven track record. • Must be able to work under pressure. • Teamwork Essential • Data Analysis • Must have a proven track record for programming, scripting, loading, mapping, and reporting. To apply send your CV to recruitmenticallgroup.com
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