Main outputs:

New equipment - Installations of newly purchased ICT equipment such as workstations, peripherals, accessories, etc.
Software Deployment, configuration and installation of workstation software inclusive of Operating system software, productivity software, and applicable driver software.
Maintenance Ongoing on-site technical support.
Network Infrastructure Includes troubleshooting, repairs and maintenance of end points such as data outlets, access points, switches and cabinets.
Relocation of computer equipment as per operational requirements.
Extensive troubleshooting and resolving hardware or software faults, replacing parts as required and updating the resolutions on the IT Service Management system.
Supporting and assisting in the roll-out of new software or applications.
Testing and evaluating new technologies on request.
Technical hands-on support during special events (conferences, skype sessions, video conferences, livestreaming, mass Wi-Fi connectivity).
Executive support during national off-campus conferences and break-a ways.
Ad hoc special assignments to meet requirements of abnormal situations
Technical support during disaster recovery and business continuity events.
Selective after hour support as and when required
Compliance in terms policies relating to health and wellness, safety, security, dress code and technical quality.
Manage ICT Service Management System for incidents, requests, problem and change management and recording of metrics.
Adherence to all KPIs
Monitoring:
- Realtime monitoring of all company digital infrastructure.
Report of any system downtime.
Threshold-based monitoring for capacity and performance monitoring.
Monitor Network performance.
Monitor hardware failures and backups.
Create priority incidents, make follow ups, and communicate status to affected support divisions.
Monitor hardware failures and backups
Review System morning health reports