Position Title: ECM Product Engineer - Junior Programmer Reports to: ECM Solutions Architect Support for: ECM Solutions Architect, existing and prospective clients Location: Cape Town Hours of work: 8:30am to 5:00pm Qualification and Experience: Degree/Diploma/Qualification relevant to the position Working knowledge of: Programming Java Script SQL API integration and Development (a bonus) Laserfiche ( you will be taught this) Key skills/Job specific competencies: Analytical Ability to solve problems Ability to build and maintain business relationships Desire to learn and grow within the organisation Strong team player Ability to work under pressure PURPOSE: ISN Vision Statement: Adding value to our customers and organisations by provisioning business focused I.T solutions, improving efficiencies, service and sales. ISN – We live your business with you. Objectives: To demonstrate the ECM products to prospective clients To on-board new clients To maintain and build new systems for existing clients To ensure integration to billing is maintained. Values: Happiness Trust Diligence Honesty Integrity KEY RELATIONSHIPS: Internal: ECM Solutions Architect Technical Director Managing Director Help Desk Agent/s Field Engineer/s Financial Manager Account Manager External: Prospective clients Active clients Suppliers KEY ACCOUNTABILITES: 1. New client acquisition 2. Implementation of ECM products 3. Development of existing clients The ECM Product Engineer has particular responsibilities and key accountabilities that are a feature of this role, namely; KPA’S ROLES & RESPONSIBILITIES KPI’S 1. New client acquisition • Research ECM product fit Develop a pitch to present to prospective clients Demonstration of ECM product Scope of Work/POC/POA Close Number of new clients 2. Implementation of ECM product New scope/POA based on above POC Develop Train Implement Ongoing support Turn-around-time as agreed with by all parties noted in the POA 3. Development of existing clients • Follow up calls Client meetings Development of new projects from the results of the above Number of new projects per existing clients
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