WASTE MANAGEMENT INDUSTRY

Location: Sandton

Salary: R35K R45K, depending on experience

Our client in the Waste Management industry is seeking a Key Account Manager to oversee existing contracts and key accounts, as well as manage, present and report on all clients on a monthly, quarterly, and annual basis.

PRIMARY PURPOSE OF JOB

Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.
Acquiring a thorough understanding of key customer needs and requirements
Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal team
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Monitor and analyse performance metrics and suggest improvements
Operating as the lead point of contact for any and all matters specific to your accounts
Perform research and identify new potential customers and new market opportunities
Provide timely and effective solutions aligned with clients needs
Liaise with Marketing and Product Development departments to ensure brand consistency
Stay up to date with new product launches/ Waste management Solutions

DUTIES/TASKS

Assist with challenging client requests or issue escalations as needed

Analysing client data to provide valuable feedback and propose solution to challenges
Monitoring market trends and providing regular competitor feedback
Highly goal-oriented, assertive and a hands-on problem solver
Analyse and draw inferences from data
Weekly Planning and Reporting of Key client meetings and feedback
Yearly forecast of New developing key accounts based on Sales potentials
Adding existing clients to key account structure
Building monthly reports from available date of web portal
Signing off and presentation of monthly reports done by Aftersales department
Liasing with Sustainability department on new projects and project timelines

REQUIREMENTS & SKILLS

Experience in sales and providing solutions based on customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Excellent organizational skills
Ability in problem-solving and negotiation
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Strong verbal and written communication skills

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