Key account manager (Logistics/freight) - Roodepoort
Services : Sea, Truck, Rail, Air, Warehousing Industry : We are looking for one in the logistics industry that has all round experience. Purpose : To drive exceptional customer experiences, foster strong relationships with key clients and independent consultants, and enhance logistics operations and business growth. Key Responsibilities: 1. Client Relationship Management: a. Cultivate and maintain robust relationships with key clients and consultants, ensuring effective communication and serving as the primary point of contact. 2. Account Strategy and Development: a. Develop tailored strategies for client satisfaction and revenue growth, including upselling and adapting to market trends. 3. Solution Customization and Consultation: a. Analyze and provide customized logistics solutions, collaborate with consultants for mutual growth, and offer expert logistics advice. 4. Problem Solving and Issue Resolution: a. Address client and consultant issues swiftly, working with internal teams for innovative solutions. 5. Performance Tracking and Reporting: a. Monitor and report on key performance indicators, highlighting successes and areas for improvement. Desired KPIs: - Enhance client and consultant satisfaction and revenue. - Improve operational efficiency and communication responsiveness. - Engage effectively with independent consultants. - Achieve timely problem resolution and collaborative team efforts. - Provide valuable market insights and identify new business opportunities. Qualifications: - Proven experience in key account management, preferably in logistics or related fields. - Strong communication and relationship-building skills. - Ability to strategize, solve problems, and provide customized solutions. - Team collaboration and market analysis capabilities
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