Our client a leader in the childrens clothing is currently recruiting for a Key Accounts Administrator. Primary Responsibilities: 1. Managing accounts allocated to him/her from start to finish. Orders send from sales team in Dunkeld. Replenishment orders customers send direct to account head. EDI orders. 2. Ensuring that information on picking slip matches information on customer sales order. Order numbers are correct and correspond. Order quantities correspond. Price per unit correspond. Check if there are any notes, for example KF numbers or SOH in the right-hand bottom corner of the picking slip. Make sure you understand the packing instructions clearly, every customer's requirement is different and there is a difference between SOH and customer specific. orders, and how they are imported. Ensure that the delivery dates on the picking slip are achievable if it is SOH stock. Extra time needs to be added for stock that must be re-worked. Price tickets/stickers must be ordered. Check if we have the correct boxes for these orders if the packing instructions changes. Check if we have plastic bags if that is a requirement. 3. Customer specific orders will always have a KF number, as the stock is ordered for that customer specifically. These orders can be tracked on the Shipping report using the KF number. Any minor amendments to orders must be communicated to the senior management before any invoicing is done. Dates moved forward or extended to a later date. Stock shortages. The team leader will communicate with the buyer/planner to do the amendments and send the revised order. Any MAJOR changes must be communicated to the Senior Manager, the team leader will communicate to the Dunkeld team to get the amendments done. 5. Ensure invoicing are done correctly and on time. Order numbers are correct and correspond. Order quantities correspond. Price per unit correspond. KF orders can only be invoiced after the GRV has been done, by the receiving manager. Any shortages must be reported to the team leader, the team leader will follow point 4 to get the order amended. 6. Ensure that you check all customer specific orders before, it is dispatch from Troyeville. Spend time with the packer working on your order. Make sure your box/carton labels are correct. Make sure the pack sizes are correct, as per the customers instructions. Make sure your order is in full on the packing floor. 7. All DC bookings are done by the account head. All booking must be done via email. All bookings must be done as per the DC requirements. All booking confirmations must be sent to dispatch manager. 8. Requisition of price tickets/stickers on portals locally and International for your customers from Fineline, follow up if the info is loaded on the portal. Make sure about the international orders, it is very important that this consumable gets delivered to the correct supplier and on time, please speak to Razia in Dunkeld if you are not sure about anything. Ensure that the correct info in loaded on the Fineline portal, that matches you customers PO: Make sure it is a price ticket or a sticker. Number of price tickets or strikers Price is correct. Ticket or stickers are the correct size. 9. Retrieving and processing orders from different customer portals. Get these picking slips made in Troyeville. Follow point 2 when you receive the picking slip. 10. Ensure you use the picking slip report as often as possible for your relevant customers. This report must be refreshed every time you look at it. Any picking slips made will appear on this report. Picking slips will fall away after it is invoiced. 11. Make use of your customers buy plan when you work on your sales order report. The buy plan is a guid of orders that has been confirmed for a later date. Any new customer specific orders will be added to the buy plan and will appear on the sales order report as soon as the picking slip is created. Replenishment order will not be on the buy plan. Not all customers work on a buy plan. DO NOT make any changes to this report. 12. No stock or “0” stock queries must be sorted out with the sales team and our stock controller, especially when the picking slip is marked as SOH. 13. Use label machine to make carton labels, barcodes, etc. 14. Placing of orders with suppliers regarding cartons, kimbles, bubble wrap, etc 15. Handle all queries relating to your customers urgently, the longer you take the harder it is to sort out the issue. All problems/issues must be discussed with your team leader, and she will sort it out or escalate it to senior management for a solution. 16. Checking logistic company report daily regarding POD's or follow up with dispatch. Use the TCG number on the report if you need to confirm delivery or requesting a POD 17. Always be friendly and helpful towards colleagues. NOTE: This job spec is not limited and all-inclusive. Employees may perform other related duties as operationally required by the Company. This is very admin driven: Computer Literate (intermediate with MS Office: Excel, word) Warehouse system experience would be advantage (Syspro). Excel Intermediate (compiling spreadsheets, reports, calculations etc). Working experience Within customer service industry (dealing with internal and external customers/suppliers) : 4-5 years. Be able to resolve queries timeously and provide feedback. Be able to work in a pressurised environment. Strong Administration & Excel Skills R10 000 - R14 000 Apply Now

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