A well established company based in Centurion is seeking a Key Contract Manager to implement and manage the company solutions for Clients within your area as well as ensure customer satisfaction is managed and set satisfaction levels are achieved for contract retention. Ensure compliance with all hard and soft FM service level agreements entered into with internal staff and external service providers. Ensure compliance with IFM/contractual Output specifications. Ensure the company's procedures for management, monitoring and audit of internal labour and external service providers are compliant with the company's contractual obligations and adequate for the purposes of the company's service delivery and risk reduction (operationally and commercially). Manage back to back SLA agreements with suppliers and contractors. Monitor internal labour and service providers' (contractors) performance and ensure corrective action on any deviations to the contract are closed out successfully and timeously. the company's Management and Operational Staff Meet and consult with the company's management and site allocated staff. Provide and implement recommendations to improve existing organization structures and internal communication and service delivery. Review and align current organizational structures, personnel and reporting lines. Review and align the company's Management and operational staff job descriptions to contractual deliverables. Ensure alignment of the company's site personnel and staff outputs with the strategic and operational objectives Project Agreement FM Output Specifications the company's wider business and strategic objectives Key Customer Relationships: Understand existing client structures and determine what communication methods and channels will be best suited. Develop effective, customer focused and proactive relationships at all levels in the customer chain. Develop effective communication lines and relationships with the company's customers on site. Occupational Health & Safety Review and ensure compliance of the company's obligations and responsibilities with respect to the Occupational Health & Safety Act and statutory requirements. Ensure Health & Safety, Quality & Risk Management is a primary function and all mechanisms, processes and procedures are in place, monitored & adhered to at all times. Review duties and responsibilities of the company's “responsible person” on site. Ensure all statutory appointments have been concluded and are in operation on a continuing basis. Carry out review and audits Take strategic and operational action as required on an exception basis to resolve issues related to Health & Safety. Ensure compliance of the company's contractual requirements and internal reporting, report production and attendance at relevant meetings, workshops and review sessions. Ensure effective policies and procedures are in place to manage and minimize the company's operational risks and obligations. Identify key risks in relation to technical systems and services, procurement and soft FM services (the latter with particular reference to Health & Safety) and develop appropriate risk minimization strategies. Liaise with the company's technical and ‘soft' FM service managers to ensure all risk issues are being managed correctly. Ensure quality systems of the Contractual Agreement are implemented and monitored on an ongoing basis for all contracted services. Put in place mechanisms, processes and procedures to ensure effective monitoring of performance related to quality management and standards. Financial Management and Reporting Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions National Diploma/Degree: Facilities Management, Engineering, Property Management, Project Management, Operations Management or related FM formal qualification will be considered Valid SA Drivers License 8yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management Facilities Management, CRM, Property Management & Financial Management MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law Market related. Apply Now

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Key Contract Manager (Ref: 23443) - Centurion

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