KZA_IT Support/ IT Admin - Randburg
Krones Southern Africa Ltd
Division IT / System Administration Company Krones Southern Africa (Pty) Ltd Location Randburg, South Afrika Join as Professionals Worktime Full-time Krones Southern Africa is located in Lanseria, Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and manufacturing of high-speed equipment for the packaging and bottling industry. Krones Southern Africa provides local engineering services for the beer and beverage industry within the Sub- Saharan African region. We strive to provide excellent after-sales service and support. Our goal is to ensure that our customers maintain high standards of quality and productivity. Your tasks Complete set up of laptops and mobile phones for the Krones South staff IT onboarding and induction to new employees regarding hardware and software systems at Krones Troubleshoot and resolve technical issues, providing direct support to end-users to ensure optimal functionality of the locally managed IT landscape. Maintain IT systems, including printers, AV, Access Control, CCTV, servers, storage, network devices, and virtualization platforms in collaboration with HQ IT. Monitor and optimize system performance, ensuring high availability and reliability of all IT systems. Identify the best local service providers for mobile and IT solutions. Coordinate with IT services/solutions providers for desktop computing equipment and locally managed infrastructure Develop and execute local IT projects, upgrades, and migrations. Evaluate and recommend new technologies, tools, and best practices to optimize IT operations and support business growth in collaboration with regional IT and KAG. Maintain relationships with vendors and partners, ensuring timely resolution of issues and effective procurement of hardware and software. Assist with troubleshooting of network and server equipment as needed. Define the IT requirements for all Krones locations in Southern Africa Plan and manage the local annual IT CAPEX / OPEX budget. Recommendations for upgrades to meet the requirements from KAG. Manage the local requirements of mobile and IT equipment for staff. Participate in the enforcement of Krones IT policies, procedures, and standards to ensure compliance with industry regulations and best practices. Develop and maintain system documentation, including network diagrams, configuration details, and standard operating procedures. Ensure information security and data protection measures are in place in line with ISO 27001 standards & organize awareness sessions for the end-users on a regular basis. Your profile Minimum 5 years in an IT support role for a medium to large size company Diploma/ Degree in Computer Science, Information Technology, or a related field. Strong knowledge of Windows operating systems, Active Directory, and virtualization technologies Advanced Knowledge in MS Office 365 suite applications. Hands-on experience with IT equipment and network infrastructure, including printers, switches, routers, firewalls, and VPNs. Excellent problem-solving and troubleshooting skills, with a strong focus on customer service. Strong written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. Ability to prioritize tasks Ability to liaise with all levels of management and staff Relevant industry certifications such as ITIL Professional, CompTIA A, and/or Microsoft IT Support Your application Interested? Apply online now Kindly submit all applications by 15 March 2024 To facilitate readibility, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties.
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