At Lancet Laboratories we recognise that results are achieved through attracting, developing and retaining the best people. We support the attainment of equal opportunity progress, and believe that people are the spirit to us accomplishing our strategic goals. An opportunity has presented itself to appoint a suitably qualified candidate into the position of LAS Contact Centre Agent: Collections . This position is based at Lancet Head Office- Richmond. Job Summary: This post holder is responsible for handling calls from new and existing customers regarding a variety of requests, using their knowledge of products or services as well as great customer service skills. Provide support and offer information as needed to keep customers satisfied and retain business • Ensure all queries are successfully resolved making sure that possible dates of payments are always obtained on outstanding accounts to assist in meeting departmental targets • Escalate all unresolved queries to back office, team leader/supervisor/manager for further investigation • Ensure effective communication to clients, delivering high level of call centre service and telephone etiquette • Record all client profiles on script and Meditech to ensure records move within the strategy • Must display excellent knowledge on the medical aids and private book to ensure resolution on queries • Monitor own after call work time to ensure call answering service levels are always met • Ensure that there are no issues/complaints due to process deviations • Process problems to be identified and solutions to be recommended • Maintain confidentiality of patient's personal data and other information to protect the privacy and integrity of the organisation. EDUCATION AND QUALIFICATIONS: Matric Tertiary Education in Finance/Accounting/Business Administration preferred REQUIRED EXPERIENCE > 1 YEAR RELEVANT WORKING EXPERIENCE (DEBT COLLECTION) Market Related with benefits Medical Aid Provident Fund Apply Now

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LAS Contact Centre Agent: Collections Market Related - South Africa

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