Learning Support Officer Ref: Lestyn Rneg - Midrand
Headcount Personnel Consultants
The Learning Support Officer is responsible for the coordination and administration of online VET training courses. The LSO liaises daily with multiple students, lecturers, and staff. The role also includes duties such as the coordination of intakes of courses and other administrative tasks. Answering customer queries Receiving registrations from students and registering them on the courses you are coordinating. Coordinating courses (scheduling of webinars, liaising with lecturers, compiling course materials, creating, and sending certificates, maintaining accurate records for all of your courses and adhering to all compliance requirements). Identifying and counselling underperforming students Liaising with overseas offices regarding courses Quality monitoring Ensure that the courses you coordinate fully comply with all the Standards for Registered Training Organizations Implementing company policies and procedures Training lecturers and students on the use of Blackboard Collaborate Assisting in the scheduling of courses (add to database/ website) Working with and maintaining the Moodle site Providing assistance to the College Manager and your colleagues Assisting with accounts Ad hoc tasks as required by the college manager. Implementing and complying with company copies and procedures. Minimum 3 years Administration experience. Compliance experience essential. Exposure to online and international training. Ability to work under pressure and keep to deadlines. Ability to juggle multiple tasks. Exceptional customer service skills. Previous experience in the South African education industry. Rneg
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