Legal Research Representative - South Africa
RELX INC
About Us LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities. About the Role: As the Legal Research Representative you will provide high quality multi-channel support (including but not limited to telephonic, chat, and email) and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Responsibilities: - Assist customers, regardless of channel, with product usability support and research assistance. - Diagnose and resolve problems using department tools, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products. - Act as an advocate for the customer in reporting feedback and resolving issues. - Perform as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. - Ensure individual productivity and quality levels are met in order to meet and exceed customer expectations. - Work effectively and cooperatively in a team environment and collaborate across the organization. - Adapt to a frequently changing environment, which includes supporting new products and policies as well as using new tools. - Multi-task to maintain efficiency. Requirements: - Juris Doctorate or LLB required, and Bar Admission strongly preferred. - Customer service relationship building in all customer contacts. - Strong PC skills, including working knowledge of Windows operating systems, Microsoft Office, multiple internet browsers, and basic technical troubleshooting steps. - Typing skills - minimum 40 wpm, Lexis Advance product experience a plus. - Commitment to providing resolution to customer issues on the first pass. - Strong English communication skills, both oral and written. - Strong business acumen to understand the impact of decisions on the customer base as measured by the Net Promoter Score performance. - Must be able to work 2nd shift(US Business Hours) as well as holidays and weekends to support a global organization and meet customer expectations. Work in a way that works for you We promote a healthy work/life balance across the organization. Working with Us LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace. Working for you We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Comprehensive, multi-carrier health plan benefits - Disability insurance - Dependent care and commuter spending accounts - Life and accident insurance - Modern family benefits, including adoption and surrogacy About our Team LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We're one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK . Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information and analytics for professional and business customers across industries. We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients. In short, we enable our customers to make better decisions, get better results and be more productive.
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