Minimum requirements for the role:

Must have a relevant tertiary qualification
Must have proven experience as a secretary, administrative assistant, or similar role
Strong organizational and multitasking skills are essential
Excellent written and verbal communication skills are required
Proficiency in using remote collaboration tools and office software is advantageous
Accurate typing with a speed in excess of 60 wpm is necessary
Must be able and willing to work UK hours as required

The successful candidate will be responsible for:

Building and maintaining a basic knowledge of the legal services provided and the processes to be followed.
Maintaining an awareness of fee earner work types and specialisms and current work capacity.
Acting as the first point of contact for all new enquiries in line with the new enquiry process.
Establishing client needs and promoting services appropriate to the client, including the upselling of services.
Providing an initial overview of services and pricing.
Logging all new enquiries, monitoring the enquiry spreadsheet to ensure that follow-up action has been taken by the fee earner and recording the outcome of enquiries.
Directing clients on existing matters to the appropriate fee earner and engaging with the fee earners on client call backs.
Providing general secretarial support to the fee earners as required, including digital dictation, precedent letters, and LPAs, managing diaries, and booking client appointments.
Assisting with general administrative duties including opening/closing files on Tikit, drafting and sending out TOBLs, and conducting ID and AML checks.
Monitoring the fee earning billing spreadsheets to ensure ongoing records of bills are being maintained and producing bills for clients throughout the monthly billing cycle where possible and at month end.
Updating the fee earners on the billing position and WIP management.
Adhering to strict confidentiality guidelines in handling sensitive client information.
Ensuring compliance with procedures laid down in the Firms Staff Manual and available on the Firms Intranet.
Complying with IT procedures laid down in the Firms Security Manual, which is available on the Firms Intranet.
Complying with risk and quality standards laid down by the Firm in the Risk and Quality Manual (the up-to-date version of which is maintained on the Firms Intranet).

Please note that subsequent to the screening and shortlisting process, all further communication will be entered into, only with the shortlisted candidates Apply Now

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