Litigation Specialist - Johannesburg
Hollard Recruitment
Hello… an exciting new opportunity has just become available in our Insure, Recoveries and Liabilities (Operations) area. We are looking to recruit a Litigation Specialist Effectively settle claims whilst ensuring operational effectiveness • To ensure that from both a profit and efficiency point of view the claim is being managed appropriately within the litigation area. • To effectively manage the potential, costs, and risks of litigation • To ensure excellent Customer Service experience • Review and establish cover of public liability claims Key Responsibilities: • Adherence to Standard Operating Processes, practices, and procedures. • Adherence to Service level Agreements with internal and external partners • Process all broker and intermediary recovery claims to secure a successful recovery ensuring that efficiency, productivity, and superior customer service are shown • Ensure Litigation is the appropriate action. • Conduct viability assessments • Cost Benefit Analysis should be performed throughout the lifecycle of the claim • Ensure estimates are raised accurately and timeously • Appointment of attorneys, contingency agents, loss adjustors, investigators • Providing all supporting documentation to attorneys and contingency agents • Regular tracking of claims status on all systems To effectively manage turnaround times as per standard operating process and service level agreements • Ensure integrity on data and financials. • Drafting of summons and particulars of claims • Monthly Tracking and auditing of claims • Maintain service, quality, and desired outputs • Engage regularly in team or group problem-solving weekly meetings • Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery. • Track payments and receipting • Interpretation and application of policy wording • Confirming cover as per the policy wording • Provide customer services in line with quality and performance standards • Build positive customer relations and solve or escalate customer queries and complaints • Answer telephone and email queries • Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation Proactively suggest improvements in customer service and relations where applicable. • Identify and recommend areas / ways to improve processes • Develop work routines in line with operational plans / schedules to achieve service delivery goals • Align own behaviour with the organisation culture and values • Achieve own performance objectives • Actively participate in own professional development and career path and be aware of capacity building initiatives (i.e., development programmes, training, mentorship, coaching etc.)
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