Load Controller Kempton Park - Kempton Park
NAS Colossal Aviation Services
Ensure compliance to company as well as ACSA Health and Safety policies and procedures. Ensure safety and security is maintained during the weight and balance procedures Ensuring implementation and compliance to various Quality policies and procedures Ensuring a working environment in which staff members are suitably trained, developed and have the ability for further advancement Ensuring services supplied are in line with the set standard laid out in SLA's / SGHA's Ensuring compliance to companies I.R. / H.R. policies and procedures Housekeeping Adhering to IATA/ICAO regulations Evacuation / disaster / irregular operations management Conducting / ensuring adequate crew briefings Ensure trip files are completed, accurate and filed Ensure weight and balance manuals are updated with revised data Co-ordinating and overseeing safe loading / offloading of aircraft Co-ordinating and recording safe and timely delivery of all services to the aircraft at the request of the crew or engineers Ensuring timely sending of all messages to all required outstations by SITA including detailed delay analysis Foster and enhance the relationships between staff, the airport and contracted service providers, to deliver consistently outstanding customer service Develop and maintain excellent relations with customers both internal and external Complaints from clients addressed and recorded Maintaining of applicable safety and quality standards Equipment status – Serviceable equipment / unserviceable equipment and time lines for repairs Staff briefings, attendance registers and addressing of topics discussed Ensuring accurately completion of load plan Requesting and filing flight plan Collecting and supplying MET/NOTAMS during crew briefing Preparing Loading Instruction with in-house DCS (ATRAXIS) or Airline specific DCS system and distribute Issuing of Loadsheets with in-house DCS (ATRAXIS) or Airline specific DCS system Constantly monitoring the flight status Timeous delivery of load sheet Perform LMC's according to airline specific Standard Operating Procedures Sending post departure messages Ensuring accurate stats are completed daily and forwarded to relevant parties Completing and filing the station trip file Assist with DCS set up and challenges Ensuring overall on time performance Assisting with disruption management and communicating the status of the aircraft you are responsible for Duties are not limited to the above and may be revised from time to time Grade 12 Minimum of 2 years experience in weight and balance, flight despatch environment Valid weight and balance certification Minimum of 1 year experience in Supervisory position Must be familiar with airline auditing procedure and process Good Command of English language Computer literate: MS Office (intermediate level) Must have experience with regards to OHSA and regulations Must have excellent communication skills and be able to communicate with individuals on various levels Must have good report writing skills Must have experience in dealing with and responding to customer complaints Valid Dangerous Goods Certificate -minimum CAT 10 Restricted Radio Licence Ability to work under pressure Must be able to handle a highly responsible job Must be able to work unsupervised Service minded Ability to work shifts, including public holidays and weekends Knowledge of check-in systems and flight control are added advantages Market Related
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