Ensure optimal logistics service to Principals & Customers: Master ERP functionality linked to order handling to provide best quality of service to principals/customers to improve operational efficiency. Liaise with the planner to tackle any blocking point (data issue, shortages, transport) which would prevent/delay. Monitor and manage open orders and ensure daily update of backorder line. In collaboration with planner, support the creation of logistics & administration principal profiles. Propose logistics solutions in case of issues, in cooperation with logistics/planning team members. Receive and carefully read Replenishment Reviews and Sales Order Reviews (in case of DD) : transport mode, incoterms, lead times). Record them in local ERP and respect customer/product specifications. Inform Planner & Commercial Assistant of any deviations (price issues, delivery dates ). Request order release to Credit Control (in case of DD). Send order acknowledgements and confirmations to Customers (in case of DD). Follow up on open orders and ensure proper daily update of backorder lines. Interact with Sales Administrator and Sales Assistant (in case of DD). Interact with Principals, Forwarders and Warehouses to allow efficient order follow-up. Accrue any logistics costs relative to the orders (including transport, surcharges & demurrages, other logistics costs). Make sure of auto-charges relevance such as duties. In case of deviations, inform planner/commercial assistant. Coordinate with planner to ensure stock counts and AX are aligned monthly. Generate closing of the orders so that PO status is 'received' and SO status is 'delivered' when appropriate. Ensure proper and on-time suppliers invoice matching. Provide cover for the Supply Chain Administration team as required
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