Manager _SA_Cape_Town_C76 - Cape Town Region
EXL
JOB DESCRIPTION Generating and analyzing reports for the purpose of performance management of the team and reporting back to the clients on service delivery • Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency • Responsible for supervisory support, second level escalation and delivering results as per Service Level Agreement targets. • Produce reports to gauge process performance and lead process reviews/discussions. • Responsible for Internal and External Quality Reporting • In addition to service levels, People, Process and Client Management will be a prime deliverable. Performance parameters QUALIFICATIONS Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education. • Lean Six Sigma - Skilled in methodologies as well as relevant learnings. Preferred Green Belt or Black Belt Certified JOB DESCRIPTION Generating and analyzing reports for the purpose of performance management of the team and reporting back to the clients on service delivery • Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency • Responsible for supervisory support, second level escalation and delivering results as per Service Level Agreement targets. • Produce reports to gauge process performance and lead process reviews/discussions. • Responsible for Internal and External Quality Reporting • In addition to service levels, People, Process and Client Management will be a prime deliverable. Performance parameters QUALIFICATIONS Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education. • Lean Six Sigma - Skilled in methodologies as well as relevant learnings. Preferred Green Belt or Black Belt Certified
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