Mandarin SAP ERP System Software Assistant - Kempton Park
Mandarin SAP ERP System Software Assistant, Kempton Park, Rneg Ben Diploma / Certificate in Information Technology: System support or similarSolid experience of supporting and maintaining production computer systems in a customer facing support environment of at least 5 yearsExperience in database systems, reporting and query toolsExcellent written and verbal communication skills at all levels of the business with technical and non-technical staffEffective time management skills and ability to prioritise work assignmentsAnalyticalAbility to solve problemsAble to build and maintain business relationshipsDesire to learn and grow within the organisationStrong team player DUTIES Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutionsWork closely with various team members to use and enhance support tools, learn effective troubleshooting techniques and increase product knowledgeCommunication and problem-solving skills to deliver support services for business applicationsThe successful candidate for the role will be responsible for the following systems/apps (but not limited): - SAP - Evolve - Xperteck Providing application support to users Answer, Identify issues and Provide suggestions and long-term solutionsTo provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholdersInvestigate and analyse system issues to determine cause of issues and appropriate corrective actionProvide system knowledge and consultancy for divisional and cross- divisional projects ensuring that business process requirements are met, and best practice is achieved https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MjIwNjE3OTQ/c291cmNlPWd1bXRyZWU&jid1664006&xid822061794
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