Admin support to Tours Management

Assist in administration and management of all operational requirements.
Support in liaising with outsourced transfer companies when needed
Assist in booking and confirming all transfers for guests, VIPS, and management.
Assist in daily and weekly reporting on sales and operations
Support in distribution of rates, when required
Assist in daily and monthly recons on transfers and payments
Support in liaising daily with the central reservations team and the sister properties concierge or front desk

Marketing Support

Assist with creative input and maintenance briefing to marketing for Tours website
Assist with Sales, Marketing, and Business Development for Tours
Support in Social Media Management
Assist with month-end reports for Marketing department
Assist with PR-related tasks as requested
Liaise with marketing for design updates on all Brand Collateral as requested by management.

QUALIFICATIONS & EXPERIENCE

Grade 12 (Matric) Senior Certificate
Minimum 2 years experience in a similar administrative position
Tertiary Diploma (NQF Level 6) in business/office administration or hospitality management - beneficial but not required if previous work experience is suitable.

SKILLS & ATTRIBUTES

Excellent attention to detail
Excellent organizational skills
Customer service orientated
Logical and practical (analytical skills) Accurate and consistent output of work
Ability to work efficiently and fast paced
Proactive individual who takes initiative, not confined to a job specification
Self-motivated and ability to work without supervision
Friendly disposition, inter-personal skills and positive attitude
Results driven
Telephone etiquette
Tech-savvy - Intermediate level Microsoft Office: Word, Excel and Outlook, Opera
Outlook calendar management
Honest and trustworthy
Reliable
High level of maturity and EQ
Well-groomed and presentable