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Medical accounts / Debtor clerk - South Africa

Together with our client who is a Plastic and Reconstructive Surgeon in Parktown Johannesburg, we are recruiting for a Medical accounts/Debtor clerk for a 6-month contract position. The ideal Candidate must have thorough knowledge of Med-e-mass (Elixir) and previous working experience in medical debt collection.

Duties and Responsibilities:

  • Collect medical aid debt in accordance with group targets and measurements.
  • Collection of outstanding monies.
  • Maintain sound working relationship with medical aid funds through continuous contact, prompt response and resolution of queries.
  • Proactively manage short payments from funds to maximize positive cash flow, reconciliation of all administrators/ medical aid payments promptly to maintain updated ledgers.
  • Eliminate bad debts through adherence to group protocol and handover procedure.
  • Sourcing of remittances.
  • Ensure collections cycles are completed.
  • Complete age analysis and ensure appropriate actions are diarised for follow up.
  • Ensure accurate and timeous posting of journals and account transfers.
  • Ensure claims are submitted timeously to medical aids for payment.
  • Daily monitoring of claims submitted reports for errors and corrective action to eliminate rejections and losses and limit stale claims.
  • Daily monitoring of accounts overpaid and short payments.
  • Attaining monthly collections targets.
  • Resolving queries and maintaining doctor/patient relationships.
  • Maintain shortest possible collection time period.
  • Monitor and manage patient accounts.
  • Daily follow-up on each account to be actioned.
  • Systems and reporting: manage relevant Elixir / Medimass reports /weekly /monthly.
  • Archive documents on a monthly basis.
  • Generally, perform any ad hoc tasks as instructed by the doctor.
  • Build and maintain relationships.
  • Liaise with internal and external customers.
  • Work effectively and cooperatively with others to establish and maintain good working relationships that are mutually beneficial.
  • Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
  • Develop collaborative relationships to help accomplish work goals.
  • Build strategic inter-departmental relationships to help achieve business goals within the hospitals.
  • Build effective working relationship with service providers.
  • Telephone and receptionist duties.
  • Ensuring smooth flow of patients through the practice in an efficient manner.
  • Setting up of appointments in the diaries (electronic and paper diaries).
  • Upholding the professional image of the practice at all times.
  • Maintaining a good relationship between with patients, other administrative staff and clinical staff (on site and remote).

Having a strong knowledge and skill of the medical industry, including but not

limited to:

  • Medical aid pre-authorizations;
  • Theatre list bookings;
  • Motivations and medical letters;
  • Creating/maintaining patient files/records;
  • Preparing theatre notes/patient histories;
  • Obtaining/filing results;
  • Collection of fees/Issuing receipts;
  • Medical quotes;
  • Patient liaison/co-ordination;
  • Stationery and consumables ordering;
  • Credit control/follow up payments;
  • Courtesy calls/emails;
  • Day-to-day office administration;
  • Minutes taking;
  • Social medial/website management.

Skills and Requirements:

  • Grade 12 or equivalent NQF level 4 qualification.
  • 5 - 10 years (or more) debtors control experience in a hospital environment / specialist practice
  • 5 - 10 years (or more) Elixir live / Medimass experience (Debtors/Finance)
  • Intermediate computer literacy
  • Strong reconciliation skills
  • Excellent patient handling skills required
  • Ability to work in a high-pressure environment
  • Attention to detail is critical
  • Honest, reliable and impeccable work ethic
  • Highly presentable with immaculate dress code
  • Drivers licence and own transport
  • References from previous employers
  • No criminal record
  • Clean credit history
  • Non-smoker (non-negotiable)

If you meet the above requirements, please send your CV with a recent Photo to

REF: Debtor Clerk JHB

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