Medical Receptionist - Gauteng, Centurion - Centurion
Sinakho Staffshop Ltd
Duties & Responsibilities Answer multi-line phones and either direct the caller to the appropriate department or deal with enquiries and take appropriate messages according to established protocols Respond and comply to requests for information Schedule and reschedule appointments for new and returning patients based on patient request and ophthalmologist instruction and schedules according to established guidelines and procedure Cancel patients' appointments and provide them with new dates as required or requested by the doctor Schedule and reschedule appointments for theatre bookings as instructed by the doctor according to established guidelines and procedure Greet and receive patients upon arrival in consulting rooms Provide patients with patient information forms as well documentation for completion in accordance with practice protocol and make copies of required documentation from the patient Instruct and assist patients where necessary to complete all forms and documentation Obtain and process new patients' referrals Compile patient record for ophthalmologist's use and referral Capture patients' data according to established protocols Ensure patient information is accurate and correct including all completed forms and documentation; Inform patients of consulting room procedures and policy with regard to payments, co-payments and potential costs for additional diagnostic tests Maintain and manage patient records according to established patient record management protocols Maintain patient records by obtaining, recording, and updating personal and financial information Keep patient appointments on schedule by notifying the ophthalmologist of patient's arrival; reviewing service delivery compared to schedule; reminding ophthalmologist and patients of service delays as required Manage walk-in and / or emergency appointments according to established guidelines considering ophthalmologist's schedule at all times Collect co-payments and payments for private patients Liaise with other departments and / or medical aids to verify patients' medical aid information and / or obtain authorization for procedures as requested by the ophthalmologist following established procedures and guidelines Report statistics as required Schedule hospital admissions, tests, scans and outside appointments for patients Obtain external medical reports and / or laboratory results as required by the ophthalmologist Deal with incoming and outgoing post and deliveries according to established procedure and guidelines Complete other administrative and/or supportive duties as assigned Maintain inventory and stock of forms and office supplies, anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies according to established procedure and guidelines Scheduling equipment service and repairs as needed and requested according to set guidelines Ensure reception area is well maintained, neat and clean at all times Safeguard patient privacy and protects patients' rights by maintaining confidentiality of personal and financial information Maintain operations by following policies, procedures and guidelines; reporting needed changes Contribute to team effort by accomplishing results as required and / or needed Maintain company mission, values, ethical principles and professional conduct at all times. Desired Experience & Qualification National Senior Certificate Computer proficiency (MS office), knowledge of computer and relevant software applications; Previous experience in medical reception and administration beneficial; Knowledge of principles and practices of basic office management, clerical and administrative procedures and systems such as filing and record keeping Knowledge of operation of standard office equipment; Must be able to liaise with stakeholders in Afrikaans and English. Knowledge of additional languages advantageous Knowledge of medical terminology, procedures and diagnosis highly advantageous. Desired Skills: Reception Appointment Scheduling Telephone Reception Patient administration About The Employer: Join a stable specialist medical practice and utilise your administrative skills.
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