Member Support Assistant - Centurion
iMasFinance Co-operative
Job Purpose: Provide effective and efficient administrative functions to mitigate vehicle risk in the membership support department. Job Outputs: Engagement with members on Insurance confirmation. Ensuring replacement policies are in place. Capturing of insurance details on the Credit Ease system. Outbound calls to members to confirm insurance cover. Outstanding short term insurance demand letters. Perform document control. Day-today handling of inbound queries related to cancelation of insurance cover. Ensure all up to date documents are linked on the Credit Ease system. Request refunds where replacement policies are submitted. Act as first line support to all inbound calls related to insurance confirmation. Liaise direct with insurance companies on insurance confirmations. Handover of vehicle contracts with no insurance to the Legal team. Handover of vehicle contracts where the asset has been written off with no insurance cover or repudiated claims to the collections team. Maintain internal and external relationships including members, insurance companies, colleagues and management. Complete Individual Development Plan. Attend learning and development courses. Participate in peer and team learning initiatives. Qualifications: Grade 12 with Mathematics and Accounting Call Centre qualification is an advantage Credit Management or Debt Collection qualification is an advantage. Experience: 2 years’ call centre experience (inbound and/or outbound) 2 years’ debt collection experience Knowledge and Skills: Listening skills Communication skills Multi-lingual including English Excellent communication skills Assertiveness and negotiation skills Code 8 drivers’ license Computer literate (MS office & Excel) Sound knowledge of the applicable debt collection and legal proceed
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