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MICROSOFT ECOSYSTEM SUPPORT - Gauteng

Ergonomix

The ICT Applications - Microsoft Ecosystem Support Engineer will support the goals of the Business Applications Manager by assisting in the engineering, architecture and support of the Microsoft productivity solutions used within the CBH group of companies, with a primary focus on the Microsoft 365 tenant and applications. This position is responsible for maintaining and developing solutions that relate to the Microsoft investment of companies including Microsoft 365 subscriptions and services, Microsoft Office, Microsoft Windows and various other Microsoft technologies. • Conducting and monitoring the daily maintenance of the Microsoft Ecosystem of products, including monitoring licensing and functionality to guarantee the availability of software on the computer network. • Delivering support to existing business users and investigating and resolving Microsoft Ecosystem errors and queries. • Working with the Business Applications Manager to identify and propose Microsoft application system changes, enhancements and developments for the Microsoft Ecosystem of products. • Driving the adoption of Microsoft applications and products within the group. • Prioritizes requests in accordance with agreed criteria and with reference to the Business Applications Manager. • Assist in the installation and maintenance of Microsoft applications and ensuring the installations comply with the company’s software policies. QUALIFICATIONS • Minimum Grade 12 / Matric qualification. • 2-5 years of experience working in an ICT Applications team. • Understanding and experience of an ICT Applications support model. • Broad knowledge of Productivity Applications, especially the Microsoft 365 components, including but not limited to: o Microsoft 365 tenant. o SharePoint Online. o Microsoft Teams. o OneDrive for Business, including the sync client. o Office 365 Pro Plus. Hosted Exchange Online. • Managing Microsoft Data Loss Prevention, Retention and other mechanisms to ensure appropriate compliance with various country’s privacy legislations and policies. • Assigning Microsoft tenant access and permission levels to employees. • Provide user training, support, advice and feedback for Microsoft applications. • Conducting and monitoring the daily maintenance of the Microsoft Ecosystem of products, including monitoring licensing and functionality to guarantee the availability of software on the computer network. • Delivering support to existing business users and investigating and resolving Microsoft Ecosystem errors and queries. • Working with the Business Applications Manager to identify and propose Microsoft application system changes, enhancements and developments for the Microsoft Ecosystem of products. • Driving the adoption of Microsoft applications and products within the group. • Prioritizes requests in accordance with agreed criteria and with reference to the Business Applications Manager. • Assist in the installation and maintenance of Microsoft applications and ensuring the installations comply with the company’s software policies. QUALIFICATIONS • Minimum Grade 12 / Matric qualification. • 2-5 years of experience working in an ICT Applications team. • Understanding and experience of an ICT Applications support model. • Broad knowledge of Productivity Applications, especially the Microsoft 365 components, including but not limited to: o Microsoft 365 tenant. o SharePoint Online. o Microsoft Teams. o OneDrive for Business, including the sync client. o Office 365 Pro Plus. Hosted Exchange Online. • Managing Microsoft Data Loss Prevention, Retention and other mechanisms to ensure appropriate compliance with various country’s privacy legislations and policies. • Assigning Microsoft tenant access and permission levels to employees. • Provide user training, support, advice and feedback for Microsoft applications. Apply Now
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