Our client is looking for a National After Sales Manager.

Responsibilities:

Manage the operations of after sales teams (Parts and Service) to ensure set targets are met
Provide reports to management on all after sales activities
Manage and optimize support and service/parts processes, tools, and systems
Train, motivate, and lead after sales teams to achieve set objectives and targets
Maintain contact with clients to obtain customer feedback regarding product/service quality
Assist clients in resolving issues and complaints concerning purchased products or services
Build and establish good relationships with customers to facilitate increased loyalty and support
Organize promotional and marketing campaigns to create awareness of offers and activities
Develop and implement strategies effective for ensuring KPI and targets are met while ensuring customer satisfaction
Liaise with sales department heads to discuss business plans necessary for enhancing sales performance
Conduct price studies to establish details of price competitiveness
Maintain an up-to-date knowledge of the market by conducting research
Ensure compliance with all general and company policies when carrying out job duties
Manage and ensure the workshops meet the required performance on productivity, efficiency, and utilization while maintaining the highest levels of customer satisfaction
Manage and ensure that all parts stock requirements are met in terms of stock profile, stock turns, and aged stock
Implement, train, and monitor workshop processes
Monitor and analyze warranty claims, including periodic verification
Implement and monitor workshop standards
Optimize and improve workshop operations
Coordinate technical assistance
Assist with the implementation, training, and monitoring of spare parts store processes
Monitor parts ordering processes
Coordinate technical and non-technical training