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EMPLOYMENT TYPE : Permanent
SECTOR : Commercial Underwriting
BASIC SALARY : Market Related
START DATE : A.S.A.P / Immediate

REQUIREMENTS:

Matric
Industry related qualification
RE5 and FAIS compliant Non-Negotiable
Minimum 8 years experience in Commercial Underwriting
Minimum 5 years' experience in a similar management role
Experience working within brokerage essential

DUTIES:

Financial:

Take appropriate action to minimise cancellations
Ensure and contribute to minimisation of general expenses.

Client:

Ensure that all stakeholder (e.g. clients, AEs, insurers) communication is accurate, timeous, professional and relevant
Build and maintain mutually beneficial relationships with internal and external stakeholders
Ensure and contribute to achieving own and company required client satisfaction targets
Ensure relevant TCF objectives are achieved

Business Processes:

Adhere to company quality standards, process and broader regulatory frameworks wrt the following processes (but not limited to):
To ensure that underwriting practices adhere to broader regulatory frameworks, industry best practice and organisational standards for service and quality
To provide commercial lines advice to internal and external stakeholders
Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc.
Keep abreast of product and services available to the market and competitor movements
Ensure that commercial underwriting practices adhere to compliance requirements
Ensure effective complaint resolution within the required time lines
Ensure service level agreements are met
Develop and implement key metrics and dashboards to aid in decision making to ensure optimal team performance
Conduct quality audits and take corrective action (as required) to ensure standard operating procedures are adhered to.
Compile, and distribute reports to various stakeholders as required
Assist with the design and implementation of training material and standard operating procedures
Adhere to company mandates
Participate and contribute projects
Liaise with insurers on product development as well as audits
Liaise with stakeholders to ensure continuous process improvement including automation and digitisation