National Soft Services Manager - Johannesburg
CBRE Excellerate
Main Purpose / Objective of the Position: To oversee the execution, analysis, management, control and reporting of soft services across the account, including negotiating terms with suppliers, monitoring compliance, and managing risks. Decision Making Authority: • Management of services and supplier contracts • Management of work orders through the CFMS • Compliance to the OHS Act and other statutory requirements • Decisions are based on knowledge of theory and systems • Works within a specific prescribed policies and guidelines Experience / Education: • A minimum of 5 years’ experience in soft services (cleaning and security) contracts management. • A relevant degree in Facilities Management, or related, and Business Administration (advantageous). • Experience in facilities / operations management. Skills Required: • Computer literacy (MS Office), • Collaboration, • Project Management, • Strong attention to detail, • Basic accounting principles, incl. budgeting, • People management, • Verbal and written communication skills, • Negotiation skills, • Conflict Resolution. Knowledge Required: • SLA contract management • Project Management • Business writing skills and reporting • Financial / numeracy skills • Call & query analysis • Company structure and policies • Occupational Health and Safety principles Competencies Required: • Customer & quality focus, • Methodical, • Teamwork and co-operation, • Problem solving & decision making, • Financial & business acumen, • Communication, • Tolerance for stress, • Assertive. Major Drivers of Work Volume: • Contractual Obligations, • Work Orders, • Management complexity & intensity. Interface / Relationships With: Internal: Key Account Manager, Operations Managers, Facilities Team, Internal Business Unit Heads External: Client, Contractors, Landlord, Tenants
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