Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients Purpose of the Position Assist with support, maintenance, implementation, and optimisation of networks across company operating systems. Support a stable, consistent connectivity and security across all network hardware, software, and communication links. Key Performance Areas (KPAs) Key Performance Areas (KPAs) Support Analysis and Design Activities Troubleshoot and investigate network issues, outages, and performance (stability, availability, utilisation) and test for weaknesses. Participate in putting plans, designs, and implementing appropriate network protection solutions in collaboration with Network Architects. Provide insights-based research discoveries for network products, services, protocols, and standards to support continuous improvement efforts. Technical implementation in own area Update and maintain network servers, and their associated hardware, software, services, and settings installations and set up/configuration. This includes security and surveillance cameras and equipment fitted in vehicles. Provide support for the implementation of specialised networks to improve system/network functionality, address operational needs, and/or ensure appropriate integration of selected applications. Perform tests to enable the assessment of the performance of applications, operating systems, and network equipment, and facilitate the implementation of new systems and ICT infrastructure. Assist with maintaining network file servers and operating systems; ensure that backup copies of all files are routinely and securely stored separately. Support the monitoring, configuration, and maintenance of existing networks and installing of upgrades where necessary. Assist with the installation and integration of new hardware, software, servers, and networks. Responsible for the administration of multi-network connectivity and understand the interfaces of data centres, switchover points, and host environments. Coordinate plans and prepare documentation to facilitate the implementation of local and wide area networks throughout the organisation. Act as a help desk support to provide network and server, hardware support and implement changes to the environment. Interpret the impact of critical indicators related to the asset lifecycle, storage, availability, network utilisation and server intangible assets. Quality Management Analyse, test, recommend, and implement system and security upgrades. Assist with writing of technical support documentation for network systems and applications. Risk Management Support the Implementation of security controls and measures to safeguard the network and enhance the servers' performance. Assist in ensuring compliance with security policies and procedures. Assist with troubleshooting and diagnosing switch failures and the causes of network downtime. Where required, assist, and respond by invoking disaster recovery plans in line with the business continuity plan (BCM). Coordinate closeout audit findings for the department, providing regular feedback. Customer Management Provide technical assistance to end users, as and when required, and interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance. Maintain records of network user settings and permission allocation and manage any user right violations. Assist and support resolution of daily incidents or escalated issues from the Service Desk and adhere to SLAs. Effective teamwork and self-management Maintain good time management to handle several projects at once. Plan and prioritise competing demands, demonstrating the ability to manage them. Protect and maintain the confidentiality of critical business systems and data. Adhere to company's development standards and principles. Stay abreast of industry and technological changes and trends within own area of expertise. Minimum Requirements: Work Experience 3 years of experience as a Network Administrator for a medium to large enterprise with complex technology environments 1 years of experience is in operating networks in the cloud, on-premises, and a hybrid environment 2 years of experience working with of network and routing protocols, switch configuration and programming Operational knowledge of major server operating systems Operational knowledge of computer networking and cabling infrastructure Ability to troubleshoot and perform routine maintenance on servers, computers, and peripheral equipment Minimum Requirements: Education Degree in Computer Science, Management Information Systems, or related field Functional Competencies Required Microsoft Office Suite Customer Service Practices and methods of systems administration and maintenance Scripting, Network Security Proficient at administering common network services Familiar with common programming languages Good written and verbal communication skills Computer networking and communication tools Knowledge of IT project management principles (e.g., Agile) Understanding of Software Development Life Cycle (SDLC)
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