Network Engineer - - Cape Town City Centre

Duties will include but not be limited to:

Management of the companys network, including relevant client-managed networks and infrastructure, from a growth, capacity, performance, redundancy and ongoing service point of view
Collaborate with senior network engineers, IT teams and 3rd parties to resolve complex network problems and incidents
Configuring of network devices, such as routers, switches, firewalls, and access points
Responsible for all of the companys physical (network) infrastructure in South Africa such as data cabling, comms rooms including power to those devices
Participate in optimizing network configurations for efficiency and performance.
Troubleshoot network issues promptly and effectively
Analyze and identify root causes of network anomalies and implement solutions to minimize downtime
Utilize network monitoring tools to proactively monitor network performance
Identify and address performance bottlenecks and security incidents in real time to maintain a robust network
Implementation of network security measures, including firewall rule management, intrusion detection, and prevention systems
Assist in enforcing security protocols to safeguard data integrity and confidentiality
Participate in network security practices, ensuring the integrity and confidentiality of data
Supplier management by form of regular performance meetings and reporting
Maintain detailed and organized network documentation
Create and update network diagrams, record configurations, and develop procedural guidelines to ensure network transparency and consistency
Provide technical support to end-users, addressing connectivity issues and ensuring a seamless network experience

Requirements:

Tertiary qualification in computer science, information science, or similar
Relevant certifications like CompTIA Network+ or Cisco CCNA
Must have call centre industry experience as a Network Engineer
3 5 years of experience in:
- Genesys and telephony support environment
- Configuring of network devices, such as routers, switches, firewalls, and access points
- Troubleshooting and issue resolution
- Network monitoring and performance optimisation
- Network security implementation
- Governance, documentation and reporting
- End-user support
Exceptional analytical and problem-solving skills
Ability to operate in a 24/7 environment
Availability to work on-site

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