Network Operations Centre Manager Johannesburg - Johannesburg
APMC
We're accepting applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations 24/7/365, co-ordinate shift workers, including site monitoring, corrective intervention tickets and Tier 2 network operations support requirements, including escalation management. View our other positions on Facebook , LinkedIn and Instagram . Taking accountability for 24/7 monitoring of the network infrastructure to identify and address potential issues promptly Managing and co-ordinating shift workers effectively to ensure continuous coverage Taking accountability for scheduling and optimising resources during various shifts Taking accountability for handling corrective intervention tickets, diagnosing network problems, and implementing solutions to minimise downtime Taking accountability for providing Tier 2 network operations support, resolving complex technical issues within the defined service level agreements Managing escalations efficiently, ensuring proper documentation and communication with relevant stakeholders Taking accountability for co-ordinating with higher-tier support and external vendors when necessary Providing regular performance reports on network operations, highlighting key metrics, incidents, and resolutions Taking accountability for maintaining accurate and up-to-date records of network activities Relevant tertiary qualification Background in overseeing network infrastructure At least 3 to 5 years' experience in co-ordinating shifts, managing resources effectively, and optimizing workforce schedules Substantial technical expertise in network operations, including hands-on experience with network monitoring tools and technologies
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