Night Host - Knysna
Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you. Pezula Nature Retreat is looking for a passionate Front office Night Host. The Host is responsible for the overseeing of daily front office desk operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment. Minimum requirements Matric Hotel Management Diploma (advantageous) Minimum 2 years experience in the same or similar position Multi-venue experience advantageous Strong OPERA knowledge Valid driver's license and own vehicle (advantageous) Duties and responsibilities Courteously and accurately answer enquiries from potential guests Accept hotel reservations Respond to enquiries (telephone, email, in person) regarding reservations, hotel information and guest concerns Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Allocate rooms to expected arrivals after checking guest preferences and special requests Assist all departments in servicing the guests especially during high volume periods Adhere to company credit limit / floor limit policies Controls cash transactions at the front desk and maintains complete responsibility for personal bank Analysing customer feedback and providing strategic direction to continually improve overall rating Responding to guest needs and anticipating their unstated ones Promote all guest amenities, conveniences and programs offered Recommend local tourist spots, including places to dine, shop and sight-see Due to the large volume of applications received, only candidates that meet the minimum requirements will be contacted. If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.
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