NOC Analyst - Paarl
Exceed Recruitment and Human Resource Consultants
Reference: 9272 CM Consultant: Christa Mostert Job Description: Extracting alarms logs from Remote Monitoring System and prepare monthly performance report for SMPMS vendors. Initiating and implementing ideas and providing feedback on software tools, procedures and improvements to NOC functionality. Providing assistance with NOC integration, industry monitoring/ticketing tools. Analysing faults resolution process and developing scripts and reports to optimize. Developing daily, weekly, monthly and ad hoc performance reports. Prepare root cause analysis report and share with relevant team for improvements. Document all actions in accordance with standard company policies and procedures. Manage change requests internal and external. Work with internal and external technical and service teams to create and/or update knowledge base articles. Ensure any assigned housekeeping duties are carried out in conjunction with the regional personnel, contractors and supervisors. Support the NOC Supervisors and understudy the NOC Manager to acquire management skills necessary to manage the NOC activities in the absence of the NOC manager. Other projects and duties as assigned. Qualifications: Bachelor’s Degree in Electrical/Telecommunications/Mechanical engineering from a recognized institution 2 years’ experience in mobile telecom NOC operations and handling will be an added advantage. 1 year experience in service delivery and support process handling will be an added advantage. Demonstrated knowledge and intermediate proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook. How to Apply: Email your comprehensive CV to exceedhrexceed.co.za. If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system. We reserve the right to only conduct interviews with candidates of choice. Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
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