Online Email & Customer Service Agent - Remote - Sandton
Job Title: Online and Email Customer Service AgentWe are seeking a dedicated and detail-oriented individual to join our team as an Online and Email Customer Service Agent. In this role, you will be responsible for providing exceptional customer support through online platforms and email correspondence. If you have excellent communication skills, a passion for helping customers, and the ability to work effectively in a fast-paced environment, we encourage you to apply.Please note that this job is fully remote, you will be required to have a work space, stable internet connection.Responsibilities:1. Respond to customer inquiries and requests via online chat platforms and email promptly and professionally.2. Provide accurate information about our products or services to customers.3. Assist customers with order placement, tracking, and resolving any issues related to their orders.4. Troubleshoot technical issues and escalate complex problems to the appropriate departments.5. Maintain a positive and empathetic attitude towards customers at all times.6. Collaborate with team members to improve processes and enhance the overall customer experience.7. Keep detailed records of customer interactions and transactions.Requirements:1. Previous experience in customer service or a related field is preferred but not required.2. Excellent written and verbal communication skills.3. Ability to multitask and prioritize tasks effectively.4. Strong problem-solving skills and attention to detail.5. Familiarity with online chat platforms and email systems.6. Ability to work independently as well as part of a team.7. Positive attitude and a willingness to learn and grow.8. High school diploma or equivalent.If you are passionate about delivering outstanding customer service and are looking for a rewarding opportunity to grow your career, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and why you are interested in this position. We look forward to reviewing your applicationSalary:R21000 Benefits How to Apply:Send your CV to infoexecutivecareers.co.za with the subject line: Remote - Online Customer Service Agent" Note: We encourage applications from individuals eager to embark on a journey of growth and development. If you don't hear from us within 2 weeks, consider your application unsuccessful.
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