Operational Specialist â€“ Payments / Card / Product (JHB/CPT) - - Johannesburg

Operational execution specialist within the multi-disciplinary Payment, Card and Product Backoffice Team.

This includes operational support of payment streams:

Card (Mastercard Bankserv)
EFT (Bankserv, Bankserv Gateway and SAMOS)
RTC (Bankserv, Bankserv Gateway and SAMOS)
High Value Payments (SAMOS and SWIFT Gateway)
Closed Loop Ecosystems
Value Added Service

Responsibilities

Second-line support to customer queries for payments, card and product.
Bank accounts reconciliations.
Investigation and resolving of all unreconciled items.
Processing of all internal and external payments.
Payment remediations (investigate and resolve) on behalf of customers and/or on behalf of the bank.
Remediations (investigate and resolve) related to IT alerts and system exception drivers, including communicate any issues to the business.
Card-related queries and remediations (investigate and resolve).
Product support in terms of fees, interest and rate calculations and exceptions.
Payment, card and product exceptions and disputes.
Provide insight for new enhancements with the aim of continuously improving and automating processes (incl. SOPs, UAT testing and post-deployment checks).
Operations reporting daily and monthly management reports.
Participation in all internal and external audit reviews.
Troubleshooting and incident management resolution.
Training support to first-line customer service team.
Ensure all operational processes and execution are compliant with industry regulations.

We are looking for a smart, energetic, experienced and dynamic achiever who takes initiative and ownership, and who thrives on constant challenges and high-speed change.

Education

Tertiary education in the form of a degree (NQF7 or above in financial, business, science or engineering).
Minimum 5 yearsâ€™ work experience in payments-related roles.
A good understanding of the technology and commercials that support Payments, Card and VAS.
Comprehensive knowledge of payment systems.

Knowledge and Skills

Computer literacy, Microsoft Office: Outlook, PowerPoint, MSWord, MS Excel and MS Teams.
Financial and accounting knowledge â€“ understanding basic financial accounting and financial principles.
Knowledge and experience of the payments industry, schemes and regulations and more specifically, the National Payment System (NPS).

Personal Attributes

Independent self-starter who also works well in a team environment.
Advanced written and verbal communication skills, able to translate payment concepts into general business concepts.
Demonstrate Intense Customer/Seller Focus and Highest level of Integrity, Intellectual Honesty and Strong Work Ethic.
Be sharp, analytical and thoughtful.
High attention to detail and proven ability to manage multiple competing priorities simultaneously.
Should be able to work in flexible environment and setup for hybrid working.
Excellent written, oral communication and presentation skills and the ability to express thoughts logically. Demonstrated active listening skills, highly consultative and solutions oriented.
Flexible and an ability to deal with ambiguity and continuous change.
Detailed and precision-orientated to ensure financial processes are sufficiently robust and executed in line with compliance and risk requirements.

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