Operations Administrator Cape Town - Cape Town Region
NKR Outsourced
A company that is Empowering the Frontline of Healthcare Delivery is seeking for the Academy Operations Administrator who will be based in Cape Town. This candidate will be responsible for the configuration, training, support, marketing, and implementation of all Academy content partner courses. Collaborating with HCP support services for enrollment and payment within the EMGuidance Academy, the role ensures the delivery of Academy courses based on the company's processes. The Administrator will also provides support to content partners and Academy users, verifies new users, and executes projects and reports as per requirements. Achieve content partner and Academy user satisfaction indicators within specified timeframes. Ensure Academy users are verified and accepted promptly. Deliver an outstanding content partner and Academy user experience. Collaborate effectively with the Business Unit head. Ensure quality measures are achieved as per set targets. Ensure compliance with EMG's values, policies, standards, and local statutory requirements. Experienced Allied Health professional (e.g., Post-basic Pharmacist Assistant, Nurse, Paramedic, etc.). Experience in customer training and user support. Proficient in developing and executing account-based marketing plans. Computer proficiency in configuring solutions on customer management systems. Creation of high-quality documents. Proficient in Google Suite. Experience in learner management systems is a plus. Experience in Hubspot, Intercom, and Drupal is a plus. Advantageous: Previous work experience in a medical organization. Monthly basic: R20,000 to R25,000 based on experience. Annual Company Bonus: Dependent on company performance
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