Operations Administrator Germiston - DGL HR - Germiston

Please do not contact any of the recruiters directly Should your CV be successful, We will be in contact If you have not recieved feedback in 2 weeks, please consider your application unsuccessful VACANCY – BREAKDOWN & REPAIR SUPERVISOR The employer is a prominent and stable Air Conditioning and Ventilation Company actively involved in diverse projects across Commercial, Residential, Industrial, and Retail sectors. Location: Germiston, Johannesburg Salary: R15 – R17K / month (experience dependent) KNOWLEDGE, SKILLS, AND REQUIREMENTS: Matric Own transport Some financial experience i.e. invoicing/debtors/creditors would be an advantage 3 Years working experience Minimum 2 - 3 years' experience managing staff (advantage) Ability to work independently and in high pressure environment. Basic to Intermediate Microsoft office skills, outlook, word and specifically excel. High attention to detail Ability to multitask. Performance driven, ability to plan, organize and put into action. Strong and professional verbal and written communication Excellent administrative and organization skills Effective planning and time management Knowledge of HVAC industry would be an advantage. RESPONSIBILITIES: Daily Manage and control Technicians and Technical Assistants daily schedule and tasks Manage and control daily customer breakdown schedule. Customers are kept notified telephonically and via email in advance and 1 day before scheduled work. Always maintain professional customer etiquette Technical teams' productivity and consumable usage is monitored and managed to be as cost effective as possible to achieve a minimum of 35% GP. Van stocks are monitored so that no shortages occur. Manage and control accurate record/database of all Breakdown customers. Department administration is accurately and legibly maintained. Breakdown and Repair job cards are accurately recorded, completed and invoicing is captured in line with financial deadlines. Check accuracy of costings via Operational System from applicable/completed job card recording consumables, parts/spares/labour etc. and that the applicable mark-up has been applied. Check allocations of van stock/materials used/labour etc. is accurately recorded from completed job card via Operational System Ensure cards are completed comprehensively unit/site/fault finding/actions taken etc. and any other relevant information. All invoiced jobs to be closed either on the same day of invoicing or latest the following working day. Manage and control communication with sub-contractors so that breakdowns/repairs/installations/services are logged correctly to ensure costs and mark ups are applied correctly and accurately and customers notified timeously. Email suppliers for quotes on spares and parts required and generate accurate detailed quote with the applicable mark ups and email to customers. Follow up on quotes sent within 24-hours of quotes being sent to customer. Quotes exceeding 72-hour to be emailed to Breakdowns HOD to follow up with customer. Manage and control invoicing on breakdowns and ensure that completed paperwork for invoicing is submitted by 13h00 daily to Creditors Department Resolving customer queries Monthly Follow up on sent quotes with customers and delete quotes older than three months Ensure month end invoice submission due by 12h30 on first working day of new month Open jobs not invoiced, processed with reasons from previous month at month end Check technicians fuel consumption on receipt of report from Debtors department Check and balance month end turnovers All payroll related paperwork to be sent up to HR as processed with the last submission being the 20th of each month. General Effectively manage breakdowns/admin personnel so that a high degree of customer service is maintained along with high service productivity and efficiency. Any non-conformance of company policies/procedures by breakdowns/admin teams is brought to the attention of HOD Maintains a level of efficiency, due diligence and respect for fellow staff members at all times to maintain an effective, productive, professional and pleasant work environment. Effective planning and time management Operational system and manual administration is maintained accurately and up to date at all times And any other task necessary for the conduct of the employer's business, as the employer may from time to time direct. A separate schedule determining the day-to-day tasks of the employee may be handed to the employee in the course of employment. Salary: R15 – R17K / month (experience dependent) Apply Now

Share this job with someone you think should apply!

Facebook

Operations Administrator Germiston - Germiston

Related Jobs

Administrator Edenvale - Edenvale

Reception Administrator Germiston - Germiston

Capital Equipment Administrator R30K to R35K CTC, Pension, Medical Aid - Edenvale

Workshop Administrator Germiston - Germiston

Motor Vehicle Technician - Johannesburg

Want to do another search?