Operations Director Umhlanga - Umhlanga Rocks
Talent Candey
Our reputable BPO client that is based in Umhlanga is seeking an experienced Operations Director to join their team. What if you worked with a company that has the same passion for delivering high-quality customer service as you? What if that company was highly focused on developing you as an individual, invested in growing your leadership and management skills, and giving you both the tools and autonomy you need to be successful? If you have experience in delivering operational and commercial performance through people, ultimately delivering value to clients then this role is for you. Salary : Up to 130,000 per month (Depending on experience) Benefits: As well as a clear structure for your personal and professional development, the client also provides a comprehensive package of benefits which include medical Insurance, canteen allowance and more. Requirements : At least 5 years' experience in contact centre operational management and strategic planning with a proven track record of achievement. Effective leadership and management of people, building and developing teams with a strong focus on coaching and improvement. Organises and manages time effectively to meet commitments. Can recognise the root cause of a problem and makes proactive interventions. Ability to recruit and build dynamic and highly performing teams. Commercial awareness and financial management. Thorough understanding of resource optimisation and delivery. Excellent client relationship management. Experience of managing multiple projects and varying team sizes Responsibilities : Deliver operational KPIs to ensure contractual obligations are met. Ensure internal revenue budget targets and revenue growth targets are exceeded through accurate forecasting, analysing, and reporting on financial performance and identifying areas for growth. Manage the day-to-day client relationship at operational levels ensuring high levels of Client Satisfaction Lead, develop, motivate, and coach Operations and Team Managers enabling them to lead and manage their Team Managers and Advisors to deliver a superior level of service. Partner with HR to analyse Employee Satisfaction feedback and develop strategic plans to maximise engagement across the business by building a fun and rewarding environment. Create and maintain a strong performance driven working environment. Work with Operations Leadership and Functional Support teams to prepare and present monthly and quarterly client business reviews and the company's executive reports. Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful.
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