Operations Manager - Johannesburg
RMGtalent
Job Title: Operations manager - Forex Company Location: South Africa About Us: We are an innovative and reliable online derivatives broker offering our mostly Africa clients the opportunity to take advantage of the world’s most lucrative financial markets, which include Forex, cfds and crypto etc. Position Summary: As the Ops manager you will be responsible for overseeing and optimizing the day-to-day operations of the organization, primarily through the schisms of the sales. Your primary objective is to enhance operational efficiency, improve processes, and drive profitability while maintaining the highest standards of integrity and regulatory compliance within the Forex industry. Key Responsibilities: Operational Strategy: Develop and execute the company's operational strategy in alignment with the overall business goals. Identify areas for operational improvement and implement best practices to enhance efficiency and effectiveness. Team Leadership: Lead, mentor, and motivate cross-functional teams within the organization, including operations, customer support, risk management, and compliance. Foster a culture of collaboration and continuous improvement. Financial Management: Manage the financial health of the company, including budgeting, forecasting, and financial analysis. Optimize resource allocation to maximize profitability. Technology and Infrastructure: Oversee the development and maintenance of trading platforms, software, and IT infrastructure to ensure they meet the needs of traders and align with the company's growth objectives. Customer Experience: Ensure exceptional customer service is delivered to clients, with a focus on building and maintaining long-lasting client relationships. Performance Monitoring: Implement key performance indicators (KPIs) and metrics to assess and improve operational performance. Regularly report to the executive team on progress and results. Market Analysis: Stay informed about industry trends, competitive landscape, and market conditions. Use this information to make informed decisions and drive business growth.
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