Operations Manager - KwaZulu-Natal
Resourgenix
Position: Operations Manager (based Midlands, KZN) Our client who operates a unique combination of a restaurant, artisanal bakery, and convenience store located in Nottingham Road in the scenic Midlands, KZN , is looking to employ an experienced Operations Manager. Our establishment is celebrated for its delightful dining experience, exquisite baked goods, and a well-stocked convenience store. We are looking for an Operations Manager who can oversee these diverse aspects of our business, ensuring top-notch service and driving our continued success. Key Responsibilities: Oversee daily operations across the restaurant, bakery, and convenience store to ensure excellent service and maximize profitability. Ensure high standards of quality, cleanliness, and guest satisfaction in all business areas. Foster a culture of outstanding customer care, providing a welcoming environment and exceeding guest expectations. Coordinate seamlessly with department heads to ensure smooth operations across the restaurant, bakery, and store. Conduct regular meetings with department heads to address operational concerns, set performance targets, and review customer feedback. Occasionally stand in for the General Manager, attending meetings and representing the business. Implement and regularly review Standard Operating Procedures (SOPs) in all departments. Address daily inquiries, complaints, and challenges encountered across the business. Collaborate with the General Manager for business forecasting and strategic planning. Drive financial opportunities and encourage a proactive sales culture across all areas. Conduct Duty Management shifts, safety inspections, and ensure compliance with Health & Safety standards. Maintain positive employee relations and ensure effective communication within teams. Inspect all areas for service quality, cleanliness, presentation, and staff appearance. Ensure adherence to Health and Safety regulations across all business areas. Qualifications: Diploma in Hospitality Management or a related field; a degree is advantageous. A minimum of 5 years of managerial experience, preferably in hospitality or related fields. Skills: Strong commercial acumen, adept at networking, and effective problem-solving. Excellent organizational, multitasking, and leadership capabilities. Proficient in communication, interpersonal relations, and customer service. Knowledgeable in management software specific to hospitality and retail sectors, and Microsoft Office Suite. Working Hours: Standard hours as per hospitality and retail industry norms. N/A N/A
Apply Now
Facebook
WhatsappRelated Jobs
Executive Housekeeper R20 000pm live in - iLembe
Simply HR Payroll
...
Executive Housekeeper Ballito - iLembe
Simply HR Payroll
...
Plant Manager Hillcrest - South Africa
InspHired Recruitment Solutions
...
BAKERY PLANT MANAGER - South Africa
InspHired Recruitment Solutions
...
Production Manager Midlands - KwaZulu-Natal
Accountancy Placements
...