Our client is looking for an Operations Manager to join their company.

ROLE AND RESPONSIBILITIES:

To ensure that the operations within the branch are run within the required procedures by ensuring a tip top fleet and customer service excellence.
As per the organogram, take full control and responsibility of the staff reporting to you and ensure that they perform their tasks and duties to the prescribed standards and procedures.
Ensure that vehicles are collected from customers on time.
The vehicle utilization report is managed on a daily basis.
Ensure that the housekeeping standards are of a high standard.
Address and respond to customer complaints immediately – Follow up within 24 hours.
Assist in operations as and when required.
Handle any invoice queries that arise from time to time.
From time to time visit the driver ablutions to ensure proper housekeeping.
Do regular walks in the yard and workshop area

MINIMUM REQUIREMENTS: