Duties will include, but are not limited to:
1. Strategic Management

Perform long-term planning with the CEO to create initiatives that further the companys overall goals.
Contribute operational information and recommendations to strategic plans and reviews.
Prepare and complete action plans for implementation w.r.t. production, productivity, quality, and customer-service standards.
Conduct audits, identify trend and resolve problems as necessary (Lean, 5S etc).
Enhance the operational procedures, systems, and principles in the areas of information flow and management, manufacturing, business processes, enhanced management reporting, and look for opportunities to expand systems.

2. Operational Management

Develop operations systems by determining product handling and storage requirements.
Develop, implement, enforce, and evaluate policies, procedures, and processes for receiving product, equipment utilisation, inventory management, and shipping.
Oversee and analyse materials utilised and purchase the correct equipment to maintain solid inventory data and reduce expenses.
Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
Analyse and improve organisational process and workflow, employee and space requirements, and equipment layout; implement changes (Again, Lean, Kaizen etc)
Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures to ensure compliance with relevant legal regulations.
Responsible for all aspects of vehicle and heavy equipment maintenance/operations.
Track supplier pricing, rebates, and service levels (i.e. Plastic, can be expanded later).
Communicate and report all operating policies and/or issues at department meetings.

3. People Management

Perform resource planning according to the organisational plan and assist with the recruitment and onboarding of new staff.
Plan and review compensation actions.
Manage staff levels, wages, hours, contract labour to revenues at various branches/factories.
Communicate job expectations, set performance targets, and monitor progress.
Train, coach and inspire staff.
Handle disciplinary and grievances as per policy.
Enforce relevant policies and procedures.

4. Financial Management

Prepare and manage an annual operational budget according to expectations, conduct budget reviews, and report cost plans to the CEO/CFO.
Assess and analyse budgets to find ways to minimise expenses and optimise profits.
Conduct forecasting, schedule expenditures, analyse variances and initiate corrective actions.
Review and approve all operational invoices and ensure they are submitted for payment as per approved budget.

5. Compliance

Work closely with the CEO and management team to set and implement policies, procedures, and systems throughout the business.
Ensure staff adherence to all Health & Safety rules and regulations and overall housekeeping requirements.

6. Customer Relations

Serve as the primary point of contact regarding customer issues related to product quality, customer service, accidents, and mishaps on-site.
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
Manage relationships with key suppliers (i.e. Plastic).

7. Business Growth