Are you ready to take your career to the next level? Join our team as a Collections Operations Manager and make a significant impact! ð

Key Responsibilities:

ð Develop and implement effective collection strategies, plans, and procedures.
ð¯ Establish comprehensive performance and growth objectives.
ðMeasure and enhance the efficiency of operational processes.
ð Create policies and procedures to promote collection performance, company culture, and vision.
ð Supervise daily operations of the collection call centers, collaborating with IT, Technology, Data Analytics, Campaign Strategy, Client Services, Finance, Facilities, and Human Capital for optimal performance.
ð Compile and submit reports to the COO as required.
ð Ensure call center performance targets are met by empowering, motivating, and developing the operational team.
ð Plan and manage daily call center operations.
â± Meet targets for speed, efficiency, sales, and quality.
ð Efficiently manage call center operations, demonstrating great leadership and a passion for service and sales delivery.
ð¥ Foster a high-performance culture by emphasizing closeness to colleagues, clients, and control of the business.
ð Conduct performance evaluations and manage call center staff development.
ð± Coach, motivate, and retain staff, coordinating reward and incentive schemes.
ð Attract and retain top talent, managing skill development within the team.
ð¤ Ensure high-quality service delivery to all internal and external stakeholders.
â Manage risks within acceptable levels.
ð Review staff performance and identify training needs for call center resources.