Operations Manager Cape Town - Cape Town Region
The Appointment Firm
An exciting opportunity has become available for an Operations Manager for a travel & services company based in Cape Town. Undertake overall responsibility of the business unit Direct responsibility for the Unit's profitability and achieve targets (EBIT) set by the Zone/Region Develop and maintain business relationships with all Consulate officials Ensure compliance to all existing processes and meet the defined Service Level Agreement's Ensures that the Teams are mentored & work towards adherence of all SOP's/ processes, required to be complied with, from an Organizational & ISO perspective. Manage unit and staff efficiency & productivity Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker Responsible for implementation of process enhancements to improve quality & efficiency of the Unit Facilitates & encourages team to share “Spark Ideas”, and, encourages sharing of Best Practices. Lead new process roll outs in the respective Visa Application Centre(s) Control & maintain Unit's expense budgets and allocated resources Education: Minimum: Graduate or global equivalent Additional: Post – Graduate or global equivalent Experience : 5 – 9 years of experience preferably in Travel and Tourism or Service industry Experience in handling teams and managing processes R30 000 - R35 000 basic 100% medical aid contribution & portion of pension.
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