Operations Manager - Financial Services - Central Johannesburg
Keller Executive Search
The successful candidate will be responsible for the optimal functioning of the Company operations, which includes 59 branches and support functions (maintenance/auditing/marketing) daily, through ensuring, achievement of targets, excellent customer service, satisfied and motivated employees, functional and improved systems, compliance with financial regulations and a smooth integration of all these facets to achieve regular and sustainable growth. Key result areas are as follows: 1. Staff Management Lead, motivate, and support a large team within a time-sensitive and demanding environment, including reports and problem resolution. Work closely with compliance and facilities departments to ensure activities remain compliant. Provide operational support and guidance to staff. Manage work assignment and allocations for staff. Conduct performance review and provide performance feedback to staff. Conduct regular meetings with the teams (credit, auditors, maintenance) to discuss about issues, concerns, updates etc. 2. Operations Management Manage timely data collection and update operations metrics to achieve productivity targets, reduce costs, eliminate errors, and deliver excellent customer service. Partner with cross-functional support teams in improving tools and systems. Assist in developing and/or updating standard operating procedures for all business operational activities. Monitor and control expenses according to allotted budget. Maintain accurate and clear documentation for operational procedures and activities. Work in compliance with company policies and procedures, ensuring adherence to respective monitoring bodies and legislative requirements. Develop and implement policies/procedures as and when required. Ensure team follows standard operating procedures for all operational functions. Support operational maintenance, credit risk and audit processes for the purpose of preventive maintenance and risk management. Ensure facilities are monitored and improved on a regular basis, meet legislative requirements in terms of health and safety guidelines and that staff are accommodated in a safe and productive environment. 3. Forensic Management Ensure regular liaison with audit teams regarding risks in the operations environment and appropriate actions. Conduct regular investigations in conjunction the Fraud Department/Investigator and ensure follow up on findings. Management of fraud/theft occurrences, investigation, outcome, and liaison with HR in terms of necessary disciplinary action, if required 4. Targets Conduct targets reviews and report cost plans to senior management. Manage and direct business teams to achieve business targets. 5. Operations project delivery Development, implementation, and review of outcomes of operations assigned projects as and when required. Development of policy and procedure in order to ensure controls, compliance, and formality of the operations environment, reducing risk and improving performance. 6. Strategy Regular review of operations performance in line with current strategy Current strategy changes when and where necessary Development, communication, and integration of new strategy within operations on an annual basis Requirements Bachelor's degree in commerce or related field. (Post Grad will be advantageous) Minimum 5 years' experience in a managerial role in Financial Services. (Financing and Long-Term Insurance experience will be advantageous) Advanced Excel ALLPS and PowerBI experience will be advantageous. NCA, FIC, FSCA and POPIA experience essential. RE5 and Fais Credits essential RE1 advantageous Benefits Competitive Salary Discretionary Bonus 18 Days Leave Funeral, Life and Educational Policies
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